Auto Attendant | Automated Answering Service | NetLines

Auto Attendant

NetLines Features

It’s a full business phone system, but in an app on your existing smartphone. NetLines gives you a suite of features to make your business more efficient and professional, right from the palm of your hand.

Auto Attendant

Our full-featured Auto Attendant phone system is an affordable receptionist for your business phone.

Incoming calls are greeted with a custom professional voice message that can route calls to the correct destination.

Auto Attendant App & Virtual Receptionist

What is an Auto Attendant?

Not everyone is familiar with the term “auto attendant,” but everyone knows what it is. Some call it a virtual receptionist. It’s the automatic greeting that provides a keypad prompt menu for callers to connect with departments or people. It can also provide basic business information, such as business hours, local addresses or current deals.

First impressions matter. Unlike a live receptionist, the auto attendant works 24/7/365 and never has a bad day. You can even customize the message for after business hours or holidays.

Why Use an Auto Attendant? What Are the Benefits?

Using an auto attendant system is the easiest and most inexpensive way to improve customer satisfaction and increase employee productivity.

Professional first impression & every time after

It doesn’t matter if you are an established small business with 20 employees or a new start up (like you and a friend working from your garage) – with an auto attendant, callers won’t be able to tell. It’s one of the most affordable ways to immediately give your business an edge.

Create custom welcome messages

Improve your caller’s experience with greetings specific to your business, location, and situation. A receptionist doesn’t need to be live in order to keep the personal touch your customers are used to. 

Show that your business respects their time and needs by using consistent greetings, thoughtful menu options and efficient call routing.

Never miss a call with easy call routing

We’ve all been there – you call a business and get the dreaded, “Let me put you on hold while I transfer you…”, only for the call to get dropped or transferred to the wrong person.

With an auto attendant, this never happens. Callers get to pick who they speak to, getting them to the right person, the first time. And if you are using a completely virtual phone system, like NetLines, it can connect to employee’s cell phones, increasing call answer rate.

Auto attendant streamlines your internal communication, reducing caller frustration and optimizing employee time.

Increase productivity & employee focus

For any small business, time is a precious resource. Employees often wear multiple hats and juggle many priorities. Administrative tasks only take away from work on key growth initiatives and operations.

With an automated receptionist, the call routing process is pre-programmed, freeing up employee time.

Each employee or department gets the proper calls, on time. No waiting for transfers or for another team member to relay a message. Customer questions or problems are addressed efficiently, improving employee and department productivity.

Save money over professional alternatives

Compared to other professional receptionist alternatives, a phone service with an auto attendant is typically cheaper. Whether you’re considering a full-time receptionist or relying on an office manager or admin, an auto attendant eliminates that need. You’ll save employee time and money that can be better spent elsewhere.

Some companies also consider a live remote receptionist. While these services are cheaper than a full-time employee, they still cost hundreds of dollars each month. For most businesses, it is a completely unnecessary cost that can be better handled with an auto attendant.

Who Should Use an Auto Attendant?

  • Offices (such as dental, doctor, financial, legal, marketing, and more)
  • Sales teams
  • Real estate agents and firms
  • Schools and institutions using distance-learning
  • Call centers
  • Small business owners
  • Consultants
  • Startups
  • Freelancers
  • Small non-profits
  • Virtual or remote companies or teams

Examples of When & How to Use an Automated Answering Service

  • After hours and weekends – whenever your office is closed
  • Holidays, closures or operation changes – national holidays, factory shutdown, school holidays, temporary closures or operations changes (such as during a pandemic)
  • Disaster recovery – if your callers need more information about a recent flood, fire, natural disaster, etc.
  • Seasonal greetings – recognize religious, national, or seasonal times when relevant for your callers, such as Easter, Christmas, Diwali, Ramadan 
  • Marketing campaigns – save time by pre-recording info about latest discounts advertised or special promotions
  • Multiple departments – make it easy to contact sales, customer support, marketing, IT, or whichever departments your company has
  • Language options – give callers an automated option to use their preferred language

Two-Level Automated Answering Service

With NetLines automated answering service, you can even set up a two-level auto attendant with menu options such a:

“Thank you for calling XYZ Company. For Customer Service, press 1. For Sales, press 2. For Store Locations and Hours, press 3…”

“Thank you for calling the Sales department. For Aaron, press 1. For Julie, press 2…”

No matter your business hours or number of employees, the auto attendant system has your small business covered. You can create separate greetings for holidays, after hours, and different times of day and dates.

How to Set up an Auto Attendant

Our auto attendant system is accessible from your existing iPhone or Android smartphone. There’s no need to buy extra equipment or hire an IT professional. Simply download the NetLines App from your app store to get started.

Before starting a welcome message, you’ll want to plan your menu options, extensions, hierarchy of options, and anything that will make the caller’s experience easy.

Need help getting organized and creating your custom greetings? Check out our definitive guide to auto attendant scripts.

Advance Your Business With an Auto Attendant

Implementing an auto attendant is smart business sense: it is more professional, saves money, optimizes call handling, and increases productivity. Not to mention it’s inexpensive.

With NetLines, you get a completely virtual phone system on your existing smartphone. Its advanced auto attendant feature will elevate your business without costing you big bucks.

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