Auto Attendant

NetLines Features

It’s a full business phone system, but in an app on your existing smartphone. NetLines gives you a suite of features to make your business more efficient and professional, right from the palm of your hand.

Auto Attendant

With our full featured Auto Attendant, you can set up a custom message that greets callers and routes them to the correct department or employee. With NetLines, you can even set up a two-level auto attendant:

“Thank you for calling XYZ Company. For Customer Service, press 1. For Sales, press 2. For Store Locations and Hours, press 3… Thank you for calling the Sales department. For Aaron, press 1. For Julie, press 2…”

The auto attendant feature also handles holiday and after hours calls. You can create separate greetings for different times of day and dates.

Auto Attendant Voice Valet | Virtual Receptionist to Greet & Direct


2-level Voice Valet auto attendant

Use keypad prompts to send callers to departments, then specific people

Detailed call reports, by extension

See inbound and outbound call volume, average call time, and more for each extension on your account

Online fax

Receive faxes free of charge and send for a small fee

Toll-free numbers

NetLines works with toll-free numbers for no extra charge

After hours & holiday call handling

Customize your auto attendant with different messages for after hours and during holidays


Auto Attendant

Direct callers with an automatic greeting and keypad prompts

Dial by name directory

Click on a contact to call, video chat, or text message

Custom Greeting

Customize your automatic greeting with hours, addresses, promotions, and more

Extension to extension fast dial

Call from one extension to another

Additional phone numbers for $1/mo

Multiple phone numbers call in to the same line to maximize local presence and simplify internal ops

Voicemail to email

Save a step with voicemails automatically being sent to an email address of your choice

Unlimited video calls

Get face-to-face with clients, customers, and team members

Text Messaging

Send messages directly in the app

Call recording

Easily record important calls at the click of a button from your call screen

Unlimited in-network calls

Calls to other NetLines users – marked with a NetLines icons in the directory - are always free

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